Refund policy

Changing or Cancelling an Order

Contact us as soon as possible with your order number and the change you need. Requests are not confirmed until we reply. Coffee preparation can begin shortly after ordering, so we may be unable to change the coffee, grind or address, or cancel for a change of mind, once preparation has begun.

This does not limit your remedies for an order we cannot ship on time, a damaged or incorrect item, or any rights provided by law.

Something Wrong With Your Order?

If your coffee arrives damaged, the wrong coffee or grind was sent, or an item is missing, Contact Zaya with your order number and a description of the problem. Photos of the item, label and packaging are helpful when available.

After confirming the issue, we will offer your choice of a replacement at no cost or a refund for the affected item, including applicable tax. You do not need to pay return shipping or mail coffee back to us.

Missing Deliveries

If your package has not arrived, contact us so we can investigate with the carrier. If it is confirmed lost in transit, we will offer a replacement at no cost or a refund for the affected order.

If tracking says delivered but you cannot find the package, check the delivery location and with anyone who may have received it, then contact us. We will help investigate and review the circumstances with you. A delivered scan does not by itself end our review; a refund or replacement for a package missing after delivery is assessed case by case.

Coffee Returns and Preferences

We do not accept physical returns of coffee. Once preparation has begun, we do not offer routine refunds or exchanges for a change of mind, taste preferences, or a grind selected incorrectly at checkout. If your coffee is not what you expected, please tell us—we can help with brewing or review an issue with its condition or description. This does not exclude the remedies above or your rights under applicable law.

Receiving a Refund

Refunds are issued promptly to the original payment method, and we will notify you when processed. A refund for a fully cancelled order covers the full amount paid, including applicable tax and any delivery charges paid. For a partial order issue, we refund the affected items and applicable charges. There is no restocking fee for a damaged or incorrect order. Your payment provider determines when the credit appears in your account.